Get in Touch
We're here to help with all your vaping questions and needs. Choose your preferred way to contact us.
How Can We Help You?
Choose the most convenient way to get in touch with us
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible
What to Include
- Product inquiries: Mention specific product names or brands
- Order support: Include your order number if available
- Technical issues: Describe the problem and your device model
- Urgent matters: Consider calling or WhatsApp for faster response
Expected Response Time
We typically respond to contact form messages within 24 hours during business days.
For faster responses, please use WhatsApp or call us directly.
Visit Our Store
Come see us in person at our Somerset West location
Address
7 OAK Street, Main Road
Somerset West
Cape Town
7130
Opening Hours
Parking & Access
- Ample street parking available
- Easy access from Main Road
- Wheelchair accessible
- Safe and well-lit area
Payment Methods
Contact FAQ
Common questions about getting in touch with us
What's the fastest way to get a response?
WhatsApp is typically the fastest way to reach us, with responses usually within minutes during business hours. For urgent matters, we recommend using WhatsApp or calling us directly.
Do you offer after-hours support?
We primarily operate during our published business hours. However, we do monitor WhatsApp messages after hours for urgent inquiries and will respond as soon as possible during the next business day.
Can I place an order over the phone?
Yes! You can call us to place orders, check stock availability, or get product recommendations. We can process payments over the phone and arrange for in-store pickup or delivery options.
Do you offer product demonstrations in-store?
Absolutely! We encourage you to visit our store to try different devices and flavors. Our knowledgeable staff will happily demonstrate products and help you find the perfect match for your needs.
What information should I provide when contacting about an order?
Please have your order number ready if available. If not, provide your full name and contact details. For faster assistance, you can also forward any order confirmation emails you received.
Do you have a mailing list for promotions?
Yes! You can sign up for our newsletter to receive updates on new products, special promotions, and vaping tips. Visit our store or contact us to be added to our mailing list.
Connect With Us
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Watch product demonstrations, tutorials, and vaping trends
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